Refund Policy

At Joshua Fredrick store, we strive to provide our customers with high-quality clothing and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 2 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as you received it.
• It must be in the original packaging with all tags and labels attached.

Please note that return eligibility is also subject to our supplier’s approval, as we operate on a dropshipping model.

Return Process

To initiate a return, please contact us at joshuafredrick766@gmail.com with the following details:

• Order number
• Product name
• Reason for return
• Photo of the item (if defective or damaged)

Once your return is approved, we will provide you with the return shipping address and instructions.

Please note that return shipping costs are the responsibility of the customer, unless the item is defective or wrong.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees and handling charges are non-refundable.

If your refund is delayed, please first check with your bank or payment provider, as processing times may vary.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos.

We will arrange a replacement or issue a full refund as applicable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Contact Us

For any return or refund queries, please reach out to us at joshuafredrick766@gmail.com.